FAQ's

Q1. Thanksgiving Orders

Can I add additional items form the main menu to my order? No, however, if you have a special request to add a MEAL PREP side item from our Meal Prep Menu like Broccoli or Sautéed Spinach for example, give us a call text or email and we may be able to accommodate.

Q2. I subscribed for 25%. Where’s my promo code?

Check your email within a few minutes of subscribing! The promo code will be in your email. If you don’t receive it for some reason send us a text 561-247-0291 or email info@mealsbychefb.com and we will hook you up!

Q3. Where do I find the Macros (Nutritional Facts)?

Click on the photo of the item you are viewing. It takes you to a more detailed page. Then click the “nutritional label” button and the label pops up!

Q4. What do I do with my delivery bag and ice packs?

We ask you please leave them outside your door or give to our delivery driver the next time you order for delivery to swap out for your new bags. We sanitize and clean both the bag and ice packs and reuse!

Q5. Who actually delivers my food?

We do not contract our deliveries out. Deliveries are done by our personally interviewed, screened, and employed team. Typically you will have the same delivery driver on your route so say hi and get to know them!

Q6. Where do I put special delivery instructions like gate codes or where to leave the bags?

We LOVE specific instructions! Please put them in the notes section at checkout when you order. The more you can help us make a smooth quick delivery the better! Other clients like you are waiting on their meals! Be sure to call us into your gate ahead of time as well. This is a HUGE help! Just tell them Melas By Chef B is coming. (If you need a specific drivers name feel free to text or call us for your delivery drivers name) 561-247-0291

Q7. How do I Reheat my Entrees?

All of our individual portions come in microwavable (and dishwasher safe) dishes. We recommend that straight from the fridge you microwave for 1.5 minutes (every microwave heats a little different). Check temperature and heat 30 seconds at a time from there Gently moving the food around, checking for warmth and steam. Most meals can be perfectly heated within 1.5-2 minutes.

If you have the time and are in to making sure all the original textures of the meal ( meaning if you want to re-crisp potatoes or the edges on meatloaf etc.) are recreated, you may want to transfer the dish onto a cooking sheet and bake at 350 deg for 8-15 minutes.

Denser items (Braised and Roasts such as Ropa Vieja, Short Ribs and Meatloaf) will take longer to warm through, and Lesser Dense items (i.e. Sliced Chicken Strips, Sliced Steak, Scallops) will not need much time at all.

Q8. I can’t find the product I ordered on the menu anymore to check the macros.

That menu item you ordered most likely was a weekly special or we are not offering on this week’s menu. If you didn’t get a chance to check the label when you ordered you can always email or text us and we will send you a photo of the nutritional label! 561-247-0291 or info@mealsbychefb.com

Q9. What if I need a dish modified?

If we can do it we would be happy to! Most of our dishes we can “Hold the…” “Light on the…” We are a Private Chef Company! We are YOUR private Chef. The best part of not being a national company is that we loveeee customizing. So just ask! Put it in the notes section at checkout. That simple! If we can’t make it happen we will email you to let you know. If the modification is a deal breaker to order or not, email us or text us for a fast response before you order! info@mealsbychefb.com 561-247-0291

Q10. I forgot my password and haven’t received your email to reset yet.

Ugh! We hate when that happens:( Some email servers take longer than others. NO WORRIES! Either chat with us on the website, email us info@mealsbychefb.com or text or call us at 561-903-6222. We can reset it it immediately for you!

Q11. Does Private Chef Bryan “Chef B” Really Cook My Meals?

YES and proud of it! Chef B handles everything from menu creation, ordering, all preparation, execution, and garnishing of your dishes!! He makes his stocks and sauce from scratch!

Q12. Do you have a referral program?

YES! We love sharing businesses we use and love as well with friends and family! This is truly the BEST compliment to Chef B!

Send us an email or text and we will create your own personal referral code! From there you can share it however or with whomever you like! Each time it is used we email you a $30 Coupon!! YES!!! Best part… you can stack them! So, save them up for one big delivery or use them as you earn them! Unlimited referral coupons! Refer us like its your job and you can eat for free weekly!!!  Email:  info@mealbychefb.com Text: 561-903-6222

Q13. What kind of chicken do you use?

We buy only the best quality chicken & meats. ALL of your chicken is ALL Natural chicken. Our Chicken is Free Range and Raised Without Hormones or Antibiotics, also they are vegetarian only fed.  We pay more for our Chicken to ensure it’s some of the cleanest and best product on the market today.

We use exclusively Harvestland Perdue Chicken Product, to learn about these products, please visit https://www.perdue.com/products/perdue-harvestland/

Q14. Will I lose weight If I eat Meals By Chef B?

IT’S DEFINITELY POSSIBLE!  We have many clients who stick to the LEAN menu items, and whether it’s Keto, Low/No Carb, or Weight Watchers we can help customize to most diets with various substitutions.  We really get to know our regulars and can answer any questions you may have, just message us and ask, we’re here to help!

Q15. How many does a Family Portion serve?

There is plenty for 4 Adult Dinner Portions (so if you like a dish the best bang for your buck is in the family portion!).  If you are a family of 4-5 (kids included) this is a great buy! It will serve 2 adults and 3-4 kids depending on age!

 

Q16. Does Chef B customize to my dietary restrictions or do I have to order off the menu as is?

100% he does! We want to help you with enjoying food while keeping your restrictions in check! Email, Text, or Call us. We will help you order and modify as needed!

Q17. Do you have a storefront? Can I come to buy meals from you?

Coming Soon in 2020! Our Lantana facility is already set up for it! We will be making renovations to make a welcoming store front for you soon. Stay Tuned!

Q18. Does Chef B use any preservatives?

None, Zero, Zilch!! All natural ingredients, all natural preserving! No shortcuts around this kitchen friends!

Q19. Is there a minimum delivery?

Yes, $50 per week before the delivery charge.

Q20. What kind of oils do you use?

Great Question! Lite Olive Oil or Extra Virgin Olive Oil. In specified Keto and Paleo Items we use Olive Oil and/or Organic Coconut Oil. **We do NOT use any soybean or hydrogenated oils!

Q21. How do I get pre-approved for COD?

Unfortunately we have reserved this option for family and friends of the Chef only. We hope you understand. However, we have many options on how to pay (Credit Card, Amazon Pay, and PayPal) and you can save your credit card on file to make next time a breeze!

Q22. What is the size of these portions?

Our Dinner Individual Portions are about 6-10 oz of Protein depending on the protein (Pre-Cooked Weight) and a generous side. These meals are filling for adults and most people find them a great value with generous portions as they may have some left over for a snack or small meal later.

Our Lunch Individual Portions are perfect for a lunch or someone looking for a portion controlled dinner. They offer 3-5 (Pre-cooked protein) and a generous side portion.

Our Family Portions are often utilized as our best value as they give 1.5-2 pounds plus of protein and large helping of sides.  If you are on a strict diet and need a full breakdown of ingredients you can see our nutritional labels with most items on the website. Simply click the small “i” next to theme or click the photo of the item to see more details.

Q23. Can I Freeze My Meals?

Absolutely!  If you choose not to eat your food fresh in the recommended 5-7 days (seafood 2-4 days), we recommend freezing as soon as you receive them for best results.  You can freeze them right in the microwavable dish we deliver them in. Family dishes can be frozen in the aluminum half pans!  Entrees are good for up to a month in the freezer. **We do not recommend freezing seafood dishes.

Q24. How long will my food last?

GREAT QUESTION!! Chef B cooks everything from scratch and finishes all meals early Sunday Morning.   As a general rule the health department deems freshly prepared food to be eaten up to 7 days after preparation, but let’s play it safe and enjoy them for up to 5 days after delivery.  ***We always recommend eating seafood dishes within the first two days of delivery and raw seafood dishes within 36 hours of delivery. *All raw seafood dishes are prepared the day of delivery.

Q25. How is my food kept cool during delivery?

We pack and store all meals in our commercial walk-in fridges, so they’re very chilly when they leave the facility.  Meals are transported in our custom cooler bags with a minimum of 3 pounds of Ice Packs to maintain their cool temperature.

Q26. Where do you deliver to? What time and what days?

We deliver on Sunday and Monday’s. Sunday is all of Palm Beach County 9am-7pm! Monday’s are all of Broward County 9am-5pm!

**If you would like to know a more narrowed window of your delivery please email or text us the evening before. We can give you a two hour window. Text 561-247-0291 Email info@mealsbychefb.com

Q27. The “NOTICE” disclaimer message on most product pages about undercooked meats…. can you explain deeper?

SURE!  In short, it is required by law that we disclaim this on our Menu / Product pages  (As is with all restaurants or caterers with a set menu that serves Shellfish and Various Meats to Order) in the State of Florida. Just so everyone’s on the same page, here is the disclaimer in question:

“Consuming raw or undercooked meats, poultry, seafood, shellfish or eggs may increase your risk of foodborne illness, especially if you have certain medical conditions.”

Firstly Never Fear, Our Chicken and Shellfish Will always be fully cooked.  Also any of our Braised items such as Short Ribs, Ropa Vieja etc.  are cooked for many hours until the proteins denature and become nice and soft, so very much cooked through, As are all kid Meal Items.  Chef goes to great lengths to finish foods slowly to the proper temps, and then quickly cool them and store products so that they are in peak states for consumption.  Products such as Steaks, Tenderloins, Pork Chops and Others such as Tuna Poke will be finished and plated Medium Rare, Medium and In the Tuna’s Case – Raw (Sushi Grade, Raw but marinated with plenty of acid and spice which Gently Cure’s the Meat, and kills any bacteria should there be any).

By Keeping Choice Cuts of Protein on the Lower Finished Side, This allows 2 things:

1 – For those who like their food cooked a little more (we don’t judge), you may do so easily in the microwave or conventional oven by simply adding a few more minutes of re-heating / cooking time to your dish for your desired doneness.  Remember that Heat, in cooking – is just like salt, you can always add, but you can’t take it away, once something’s cooked through you can’t undo it and get those juices back!

2 – Those like us who prefer Most Choice Cuts of Proteins Medium Rare, can enjoy them as such.  The Disclaimer is the Government’s way of letting us know that there is a risk for any food not heated to an internal temperature of 165 F (Well Done) for 15 seconds.  Especially for small children and the elderly who’s immune systems can be at greater risk of contracting a food borne illness.

I think about it like this, when you go to your favorite steakhouse and ask the waiter/waitress for your steak cooked Medium, Medium Rare, or Rare, it’s basically a verbal contract where you’re acknowledging you understand there are risks in eating a pink or red on the inside slab of beef.  But you’d prefer it that way and if you’re going to spend the money, you’d like it your way :-).  Also please note that at that steakhouse the same disclaimer will be affixed somewhere on that menu, so I’d say we’re in good company in that aspect.

Furthermore We want all our clients to know that we receive and prepare fresh produce and meats closely to the time of delivery with lots of care.  Chef B is (and has been for over 20 years) Servesafe Manager Certified, and his product and customers are his life, so he tends to take that very seriously,  🙂  Chef B Himself enjoys his own product in a Med Rare state daily, as well as his marinated Tuna and He’s never felt stronger 💪💪so please rest easy.  I hope this long winded yet hopefully thoughtful, Run-on explanation has suffeciently answered the question above 😁🧐🧐

 

 

 

Q28. I Won’t Be Home til late evening on my delivery day will the food keep in your bags while I’m away?

Our bags are designed to keep food properly cooled for up to 4 hours, if you will not be home till much later in the day to bring your food inside after it’s delivered please message us and we will substantially increase the ice packs so your food will be keep cooler much longer! You can always text us the day before for a 2-3 hour window. 561-603-9222

Q29. What Happens if I’m not Home when Chef B’s Team Delivers, I’m in Florida after all!

NO WORRIES!  We pack lots of ice packs in each bag so they maintain acceptable cool temperatures for many many Hours. During the summer months, if you will not be home for delivery, we recommend ensuring it gets brought inside within 3-4 hours of delivery time. If you prefer delivery to your work we are happy to do so instead. Be sure to select the correct delivery day based off your location of business and include your delivery address!

Q30. What do I do with the bags and ice packs?

GREAT QUESTION! If you order again (we dare you not to be tempted to), please place your bags and ice packs outside first thing or the night before your delivery day. If you plan to be home, you can hand it to your delivery driver when he rings the bell.  We will swap your old bags out with your new one filled with your yummy order!   Our Bags AND Ice Packs are re-usable and we do clean and sanitize them after each use so please do include the ice packs in the bags when you leave them outside, thank you!

Q31. Does Chef B Cater?

Absolutely! ALL THE TIME!  Take a look at our catalogs under our Catering Tab on our Home Page. We offer many different packages to fit all types of events and budgets! We have a server staff and bartender if need be as well!

Q32. Where’s my food?! It’s the afternoon of my delivery date and I haven’t seen that white delivery van with my grub!!!

NO PROBLEM!  We’re here to help, just text or call us and we’ll update you on your driver’s ETA. We usually deliver in the late morning hours or early afternoon but traffic and delays can happen and we’ll be sure to update you ASAP if there is an issue!

Q33. Something was incorrect or not to my liking on my order

No problem, we want to hear about it. Please email us at info@mealsbychefb.com or text or call us at 561-903-6222 immediately so we can address it. As important as our taste and presentation is, our customer service to you is top priority!

Q34. Does Chef B give referral discounts or coupon codes?

YES and YES!  We appreciate you spreading the word and each time a new client order comes in we reach out to that person and ask how they heard of us.  The client who referred them to us will receive a $30 off coupon code to be used at anytime.  These Referral Coupons are unlimited, so tell the whole neighborhood! If you are a social media influencer and would like your own promo code for us to track to send you $30 coupon codes for each referral (yes.. you can literally have your weekly meals free if you leverage your following) Please email or call Mandi and she will hook you up with your very own code!

Q35. Does Chef B Take Requests?

YES! Have a family favorite you want to see on our menu next week?  Something you’ve been craving and can’t seem to find anywhere?  Please email ( info@mealsbychefb.com ) or text (561-247-0291) us upcoming menu item requests anytime. Chef B loves to make his clients happy!

Q36. Do you offer Gluten Free options?

ABSOLUTELY, while not all of our entrees will be gluten free of course but a good amount are, and we can also sub out any pasta for a Gluten Free pasta or zucchini noodles.  Please email or text us if you have any questions about our dish’s ingredients. ( 561-247-0291 info@mealsbychefb.com )

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